Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not accept the products which are not damaged, but the customer wants to return because they changed their mind about the purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Downloadable software products 
- Some health and personal care items 

To complete your return, please email sales@lunabellanoir.com or begin process of return on the market place, (Walmart, Etsy, eBay, Pinterest, Amazon)


There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Shipping 

To return your product, you should mail your product to: Luna Bella Noir, #1012, 1515 Route 22 West STE 30, Watchung, NJ 07069

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary if you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 days. 
Note:- After 30 days of period from purchase date you will no longer be eligible and won't be able to receive a refund.

You can contact us if you have any query:

Email:- sales@lunabellanoir.com

Phone:- 1-347-801-0078